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877-HOT-HITT (468-4488) (USA & Canada) |
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| FAQ | |
| | General Questions | | | | MP3 Troubleshooting | | | | Baby Monitoring/Surveillance Systems | | | | General Questions | | | | How to obtain Service? | In many cases, majority of the problem you are experiencing may be resolved by reviewing Troubleshooting section under Manuals/Downloads, FAQ or the instruction booklet that came with the unit.
If you still continue to experience problems, kindly contact customer support by phone, email or letter. Please include or have the model number ready prior to contacting Customer Support.
Voice: 1-877-HOT-HITT (877-468-4488)
Fax: 1-516-584-2761
E-mail: customersupport@hittusa.com
Address: HiTTUSA
Attn: Customer Support
7 Colgate Lane
Woodbury, NY 11797USA | | | Back to top | | | | Where can I buy hitt products? | | HiTTUSA does not sell directly to the general public at this time. We sell to retailers, wholesalers, and distributors. You may also visit one of your favorite search engines on the web and type in the model number (e.g. HE-BT380) for listing of online vendors that may carry our products. | | | Back to top | | | | Can I bring my product to your office and pick it up? | | No. hitt does not have a storefront or reception area for consumers. All products are delivered to our warehouse and shipped (via UPS or USPS) from our warehouse. It is not possible for us to make a quick, immediate exchange for walk in customers. Our process for getting an item from the warehouse takes time and requires authorizations. | | | Back to top | | | | I don't have a sales receipt; can I obtain warranty service anyway? | | No. A proof of purchase is required to validate the Warranty and to obtain Warranty Service. | | | Back to top | | | | Can I register my product online? | | You can register your product on this website. Please use the Product Registration page on this Support section. | | | Back to top | | | | Where can I find warranty information on my product? | | Our warranties are listed under the Warranties page on this Support Section. If you need further information regarding this process, please contact Customer Support at customersupport@hittusa.com or call 1-877-HOT-HITT (1-877-468-4488). | | | Back to top | | | | How do I get technical assistance with my product? | | Technical assistance is available Mon-Fri 9:00-4:00 PM ET at 1-877-HOT-HITT (1-877-468-4488) or 516-496-2001. You can also contact us through our email address at technicalsupport@hittusa.com. Please use this email address for technical issues only. For other consumer matters, please contact Customer Support at customersupport@hittusa.com. | | | Back to top | | | | I lost my manual, where can I get a new copy? | | Check the Manuals and Downloads page on this Support Section. If your manual is not listed, please contact Customer Support at customersupport@hittusa.com for further assistance. | | | Back to top |
| | | | MP3 Troubleshooting | | | | Where can I get a new installation CD or download a driver? | | We have installation CDs and drivers available on Manuals and Downloads page on this Support Section. | | | Back to top | | | | How do I create a MP3 file? | | You need to encode (convert) your audio, WAV or WMA files to MP3 files. To do this you will need encoding software and a CD ripper or a software program. | | | Back to top | | | | How do I transfer my MP3 files into the player? | | Connect the player to your computer with the USB cable and then Copy and Paste or Drag and Drop your MP3 files from your source folder, into the MP3 player (removable drive). You cannot directly drop a MP3 file from a website to the player. The files need to be saved on your computer first. | | | Back to top | | | | Where do I obtain MP3 files? | | MP3 files can be obtained from many websites. Some websites charge for their services. Usually a search for "free MP3" will provide many alternatives. | | | Back to top | | | | Why does my player read "no files" after transfer? | | If you get a "no file" notification from the MP3 player, make sure that all the files you are transferring have MP3 extensions. Mixed files or incorrect files will not transfer properly. | | | Back to top | | | | How do I upgrade the firmware on my MP3 player? | | The process varies by the MP3 player model you have, please follow instructions in the user manual. |
| | | | Baby Monitoring/Surveillance Systems | | | | There are lines appearing on the screen. | | Contact Customer Support at 1-877-HOT-HITT (877-468-4488) for assistance. You can also contact us through our email address at techicalsupport@hittusa.com. | | | Back to top | | | The images do not appear clearly on the monitor. | | Adjust Brightness and Contrast settings as explained in the user manual. You can also contact us through our email address at technicalsupport@hittusa.com. | | | Back to top | | | I need to order additional cameras or rechargeable batteries. | | Please contact Customer Support at 1-877-HOT-HITT (877-468-4488) to order accessories. You can also contact us through our email address at technicalsupport@hittusa.com. | | | Back to top |
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BABY MONITORS
