HS-MS340P and HS-MS240D New Firmware Request

 

What’s the latest Firmware version?

 

Is my baby monitor compatible with this new firmware?

 

How do I determine if the new firmware will work on my baby monitor, if I do not know the purchase date?

 

What do I need to upgrade the firmware on my camera and monitor?

 

How do I get new firmware?

 

 

What’s the latest Firmware version?

V 3.5.2 - Release Date 07-30-2010

Previous Version: v3.0.1 Release Date 07-30-2009

 

 

Is my baby monitor compatible with this new firmware?

Baby monitors purchased after June 2009 are compatible with the new firmware version

 

 

How do I determine if the new firmware will work on my baby monitor, if I do not know the purchase date?

The camera and monitor are upgradeable to the newest firmware if:

·         The baby monitor (camera and monitor) has Glossy finish OR

·         Camera and monitor have a very small white round stickers with letters “8M” on the back OR

·         There is System Information option showing the current firmware version under Settings in the Main Menu on the monitor

 

 

What do I need to upgrade the firmware on my camera and monitor?

·         Computer with Windows XP (NOTE: Software to upgrade firmware DOES NOT work on computers with Windows Vista or 7, or Mac OS X)

·         USB cable (included with the baby monitor – it has standard mini 5-pin USB connector)

·         New firmware files and instructions

 

 

How do I get new firmware?

·         To request new firmware files and instructions, email help@hittusa.com the following information with “New firmware request” in the Subject field:

o   Copy of Order Confirmation, Invoice or Packing Slip – we need this information to confirm that the current firmware is compatible with the baby monitor

o   Also confirm that you have access to a computer with Windows XP